NOTATION BASED ON THE SPECIFIED COMMERCIAL TRANSACTIONS 

Business name and contact information

Company name: TWIM Co., Ltd.
Person in charge: Atsuhiro Aiga
Location: #502 Amber Building, 5-38-15 Jingumae, Shibuya-ku, Tokyo 103-0022 Japan
info@extranichedesign.com
https://extranichedesign.com

CONDITIONS FOR THE SALE OF PRODUCTS

SELLING PRICE

The selling price is the displayed amount (listed price / (Consumption tax included).

PAYMENT TIME AND METHOD

Payment method: Credit card payment is available.

Payment time: Payment will be confirmed at the time of ordering the item.

HANDLING TIME

[Regular items]

We will ship according to the following schedule.

Monday 12:00 PM - Thursday 12:00 PM Orders will be shipped on Thursday

Thursday 12:00 PM - Monday 12:00 PM Orders will be shipped on Monday

* If the shipping date is a holiday, It will be the next business day.

* Business days are weekdays excluding weekends and holidays, long holidays, and year-end and New Year holidays.

* Please note that if you place an order for a product with a different shipping time, such as a pre-order product, the product will be shipped according to the product with a later shipping time.

Due to various reasons such as inventory status, it may be delayed from the scheduled shipping date. Please note that.

[Made to order]

It takes about one month from the end of the reservation acceptance period to shipping.

Please check each product page for a guideline for delivery time.

SHIPPING

[DOMESTIC]

Delivery company: Yamato Transport or Sagawa Express

Shipping: The following shipping fee (tax included) will be charged for each order.

Honshu / Shikoku / Kyushu: ¥650 JPY
Hokkaido / Okinawa / remote islands: ¥1,000 JPY

Delivery date and time cannot be specified.

[INTERNATIONAL SHIPPING]

We only accept shipments to the following areas by EMS (Japan Post).

[Asia]: ¥2,150 JPY
[United States (including overseas territories such as Guam)]: ¥4,180 JPY
[Oceania/Canada/Mexico/Middle East/Europe]: ¥3,400 JPY
[Central and South America (excluding Mexico), Africa]: ¥3,900 JPY

Please read "SHIPPING POLICY" for detailed shipping areas.

If you have any questions or concerns, please be sure to contact us at info@extranichedesign.com before purchasing.

RETURN POLICY

When you receive the product, please check for damage immediately.

In principle, we cannot accept returns or cancellations due to customer's convenience.

Please note that we cannot accept returns or exchanges in the following cases.

・ Products that have been used for more than 8 days after arrival

・ Products that the customer has used once

・ Customers are damaged or soiled Products that have been processed

・ Products that have been processed or repaired by the customer

・ Accessories such as product boxes, tags, and manuals are soiled, damaged, or lost

We are not responsible for any troubles such as damage or loss of the items inside due to the situation at the time of delivery.

In the unlikely event that something goes wrong, we will not be able to refund the price.

CANCELLATION OF MADE-TO-ORDER PRODUCTS / RESERVED PRODUCTS

We do not accept basic cancellations for reserved items.

DELIVERY SCHEDULE

Due to factory production, the delivery schedule may change.

Please note before and after the shipping date.

If you order multiple reserved items with different scheduled shipping dates at the same time, they will be shipped according to the last arrival date.

If you want to ship separately, please add the first item to the cart and complete the purchase before adding the next item to the cart. It will be shipped for each order.

ESTABLISHMENT OF SALES CONTRACT

1. The sales contract between the user and us shall be concluded when we receive the order information from the user.

2. It is considered that the parent's responsibility is the responsibility of the minor to apply for the purchase of the product.

CANCELLATION OF CONTRACT

After the sales contract is concluded, the contract can be canceled in the following cases.

-When the product cannot be supplied due to discontinuation of production by the manufacturer or supplier.

・ When the product cannot be delivered due to unknown address or long absence.

-If the user does not pay the price within the specified period.

-When the credit card company specified by the user notifies you that the credit card has not been fulfilled.

・ When it is impossible to deliver the product due to other reasons.

Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate act regarding the use of this service, we may cancel or cancel the sales contract or take other appropriate measures.

For inquiries about this site, please contact below.

TWIM Co., Ltd./EXTRA NICHE DESIGN

Email: info@extranichedesign.com